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The Fine Print

Print Disclaimer

Sublimation - 100% Permanent on fabric. This process does NOT print white. So any portion of the design that is white, will be the color of the fabric or substrate it is being printed on. If you choose a white or light neutral color for your material, this method will be utilized first. This option is subjective to the polyester count of the materials as it only retains the ink at the same percentage as the polyester count. You cannot feel the print on the fabric. 

Direct to Film (DTF) - This method is used for darker garments as well as cotton, some canvas etcetera. It is a surface decoration, so you can feel it a little bit and it will soften over time. UV DTF can also be used for hard surface and exterior signage.

Screen Print - Screen print allow any color or fabric shirt unlike sublimation. They are printed as spot color inks, which is why most single color designs on cotton tops are best for this method. Also a surface decoration like DTF.

 

Heat Transfer Vinyl - This option is mostly for simple, expedited and or low use wearables. 

Proof Process

All custom products will go through the digital proof process. Once you've approved, the item will move to the production phase and no alterations or changes can be made. Suburbs and Sass is not responsible for any content errors post approval. 

All items are handmade and slight imperfections are to be expected. I am human. Once product is delivered please address any concerns with me within 48 hours. With custom orders, all sales are final. If there is a deviation from the proof for any reason, I will communicate with you. 

Turn Around Time (TAT)

Turn around times do vary, most products are made on demand, please allow 7-10 business days to receive tracking information. If your item is not stocked, allow an additional 3 days. 

Care Instructions

Garments; wash inside out with similar colors and fabrics. Tumble dry low if you must. Avoid fabric softener, dry cleaning and ironing. 

Hard Surfaces; Handwash only. Do not soak, microwave or dry in dishwasher.  

Return Policy

Refunds are provided as store credit on a case by case basis, and will require the product returned. All products must be unwashed and still have their tags and care instructions intact. If shipping is required, the fees will be deducted from the credit.

(72 hour window from delivery.)

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